We recently started our Lync roll-out across the US side of my firm, and I’m sort of surprised by something that’s arisen from it. Before I explain just what that is, let me explain Lync, if you aren’t familiar with it. It’s a communication tool from Microsoft that rolls instant messaging, phone, and video conferencing all into one convenient app. I can be IMing with you and click a button to call you — and that could be a call directly to your computer, your desk phone, or your cell phone. We have it currently configured to dial outside lines as well, but it’s not really working just yet, and may not. It’s for internal usage.
It’s also really easy to use, and sort of fun. It interacts with your Outlook calendar, so it says if you’re busy or not, and you can manually control those settings as well. It also shows when you’re on a call, so you can be IMed at least while talking to someone else.
So, why do I get impatient, you’re asking?
Easy answer there: I can see when people are typing responses to me, and it’s downright painful to watch some of my colleagues typing what I think is the Great American Novel, only to get one sentence of six words when they press Enter. I’m spoiled, you see — I’ve been using IM tools for an extremely long time, both at home and at work, and my favorite MMORPG* is a text-based game that requires you to type incredibly fast to keep up in conversations. Having been in this sort of environment for twenty-plus years, I type fast, and expect people communicating with me via text to type fast, too. When they’re not, my impatience grows.
I know this is a First World Problem, but there you have it.
*Massively Multi-player Online Role-Playing Game, if you didn’t know